Starlight Site Operating Manual |  Setting up Domain Email:

Configuring Mail Readers:      

  • Outlook Express 
  • Netscape Mail     

    Adding a Pop Email account:

    Add/ Configure Email AccountsThe difference between private pop mail accounts, and simply using the "Catchall" method:

    There are two kinds of email addresses you can use, starting with the "catch all" method:

    With the catch all method, you don't have to worry about setting up individual pop mail accounts. Simply set your email client to your "default" email address (displayed in C-Panel), and "all" email sent to anything@yourdomain.com will land in this box, or whatever you've set your default address to.  This is an easy way to catch all email sent to your domain.

    In your Email client, feel free to configure multiple outgoing accounts at many-different-names@yourdomain.com. It really doesn't matter, as everything@yourdomain.com   will land in the default account.  Therefore, you would configure all of your email accounts with the "same" Username and Password as your "Default domain Email Account." 

    EXAMPLE: Let's say you want to receive mail from support@yourdomain.com and mark@yourdomain.com. If both of these addresses are the ones you'll be using, then the only thing that changes is the address - the Username and Password is "always" the same.


    The pop email account method:

    In this case, you configure a "private" pop email account for one or many users who will be receiving and sending email from your domain. Once an email address is configured as a pop mail account, it operates privately and independently from your main standard/default mail system. Any mail sent to a private pop mail account "can only be received" by logging into that account with the separate username and password you have assigned it.

    Your default "catch all" account will not intercept any mail being sent to a pop mail account, which is what makes it 'private'. Pop 3 accounts are useful if there are a number of people (for example employees) who would each need a private email account.

    This way, everyone at your company can utilize private email. The default email address plays a slightly different role in this case:  If a sender uses the 'wrong' Email name or syntax, then that message would bounce to your "default catch all" account, and at which time, you could probably figure our who the sender was trying to contact. They do however, have to at least send it to your correct domain name, (I'd', oops@yourdomain.com.).  This would end up in your "default" mailbox.


    How to configure a pop mail account:
    Configuring a Pop Email Account

    1. Login to C-Panel
    2. Select "Add/Remove accounts"
    3. Select "Add Account"
    4. Enter an email name
    5. Select "Create"
    Just enter a name, (the @yourdomain part is added automatically)

    That's it, done! Your private pop 3 email account is now ready for use. If you're a little lost on how to manually configure an email account into your mail reader, please see the detailed tutorials on how to configure Outlook and Netscape mail readers.

    SPECIAL NOTE!

    If you've enabled Sub-Domains, you'll observe a duplicate email account appearing, which corresponds to each sub-domain you've added.  Please ignore these duplicate addresses for the time being.  This is a new feature under development and will soon enable the ability to configure email accounts for your sub-domains. For example, if you configured support.yourdomain.com, then you'll be able to use the address tom@support.yourdomain.com

    For the time being, please configure email address's that correspond to your "regular" domain, and just ignore the sub-domain duplicates.  ALSO:  Any duplicate sub-domain email address's you see appearing in your pop mail setup configuration "DO NOT" count towards your allocated number of pop mail boxes we've provided.  In short, just ignore them for now :-)


    Setting Your Default Email Address:

    Setting a Default Email AddressIt appears pretty simple, but read through this documentation, as this controls much more that you'd expect.  As mentioned in the previous chapter, your "default email address" is the one, which can be used as a "catch all", or in other words, to "catch all mail", which is addressed to anything@yourdomain.com. Using a catch all can be a blessing and sometimes a curse.

    The "catch all" is excellent if you have a high frequency of people whom mistype your email address, as these addresses (even though mistyped), will simply be bounced to your "catch all" or "default" email account. That is, providing they at least managed to spell your domain name properly :) 

    If you're not planning on using multiple "private email boxes", then you can keep life very simple - just configure the default email address in your mail reader and leave it at that.  This way, you'll receive everything sent to your domain.  There are indeed pro's and con's to this method, which will be discussed in this tutorial.

    Setting your default/catch all email account:
    Default Email Address Interface
    Note: By default, or until you change it, the default email address will be the same as your "login name."

    1. Login to C-Panel
    2. Select "Default Address"
    3. Select "Set Default Email Address"
    4. Enter a desired default email address
    Just enter a name, (the @yourdomain part is added automatically)

    Select "Change" and you'll see a confirmation box, which displays your new default email address. That's it- done!

    Remember: In order to receive mail, which finds its way into your "Default Mailbox", you must configure the default address in your mail reader.  If you don't, then all mail, which bounces to this address will sit on the server unread.  This is easy to do in Outlook Express, as it allows you to configure and monitor multiple email accounts.  Email readers such as Netscape on the other hand, are limited to "one" email account. Actually, you could reconfigure your mail reader to check your default email box every few days, but who wants to be bothered with that trouble?  We suggest using an email reader, which allows you to configure multiple email accounts. 

    The Webmail Alternative: You can also check your default email account, or another other mail account by logging into it through the "WebMail" interface.  Simply select the "WebMail" icon at the bottom of C-panel, and log in to it using your "Main Account" Username and Password.  This will allow to to check your default email box, as well as other mailboxes without having to configure them in your mail reader.  In fact, using any pop accounts "Username and Password" will log you into that particular account through the "WebMail" interface.

    The downside of enabling "Catch All":

    Problems can sometimes arise when Spammers or junk mailers use this feature as a means to pump their trash into your mailbox. As long as the "catch all" is enabled, then all they must do is send to whatever@yourdomain.com and it will reach you.

    On the other hand, if you're using "specific pop email accounts", you could opt to disable the "catch all", which would mean that "only visitors or associates who you've given a specific address to" can send mail to a particular email account on your domain. 

    In this case, everything else, (that you have not configured as a pop mail account) is bounced back to the sender. In our opinion, we suggest leaving your "catch all" enabled for the time being. If Spammers begin sending random junk messages using anything@yourdomain.com, then you can disable your "catch all" feature.

    Disabling your "Catch All Feature"

    Instead of entering a (syntax legal name), use illegal syntax, which will effectively disable your email "catch all." For example, using characters, which are known as 'illegal' to the email system such as (>>>????) will work just fine.  These are characters, which cannot be used in an email address, which in effect, will render the "Catch All" feature useless.  Go to your "change default email address" and add something like the above as default name.

    What happens now?

    When Spammy or Jimmy junk mailer attempts to use a random email address to Spam you, it will be bounced back to them. That is, unless they happen to get a hold of one of your "legitimate pop email account names", in which case, you'd have a different problem on your hands. Yes, you could either deal with it, or change the address.

    Here is what now happens to a sender using anything@yourdomain.com :

    This is what the sender would receive. Please note that a classic, but annoying junk mail example is being used here:

    This message was created automatically by mail delivery software (Exim).

    A message that you sent has not yet been delivered to one or more of its
    recipients after more than 24 hours on the queue on
    yourdomain.com.

    The message identifier is: 14m7gv-0007gl-00
    The date of the message is: Mon, 04 June 2001 01:23:02 -0400
    The subject of the message is:
    MAKE MILLIONS FAST!

    The address to which the message has not yet been delivered is:

    anything@yourdomain.com
    Delay reason: error in alias file /etc/valiases/
    anything@yourdomain.com:
    missing or malformed local part (expected word or "<") in "******>>>"
    (Bad email syntax)

    No action is required on your part. Delivery attempts will continue for
    some time, and this warning may be repeated at intervals if the message
    remains undelivered. Eventually the mail delivery software will give up,
    and when that happens, the message will be returned to you.



    So what actually happened here?

    When the "Catch All" email address (******>>>
    @yourdomain.com), attempted to process an incoming message from anything@yourdomain.com, and then forward the (junk message in this case) to the "catch all/Default" email address, it freaked out, and said forget it!!   The default email address was set to ******>>> in this case, which is clearly an email address using "illegal characters", so the sending process was aborted. Therefore, the mail system bounced back the above error message to the sender. There are numerous tricks and special recipes you can 'manually' write into the Unix email system for doing essentially the same thing, however through C-Panel, this would certainly seem the easiest way of accomplishing the task.


    Configuring Email Auto Responders

    What is an Email Auto Responder?

    Email Auto RespondersEmail auto responders will automatically send a customized auto response (that you compose) to any visitor whom emails the address configured with one. More specifically, automated responses are sometimes used to send additional information about your service or product by having a visitor email something like moreinfo@yourdomain.com. In most other cases, they are used to send a 'courtesy reply' to anyone whom sends a query to your companies main email address.  When visitors email this address, they receive a response such as: Thanks for contacting our company! Someone will be returning a response to your question soon. If you require immediate assistance, please call 555-222-1212. Thanks!), and so forth.

    There are two types of Auto Responders:

    The silent Auto Responder:

    In this case, you configure the responder to send the desired information when it's emailed, however you 'do not' receive copies of the inquiries that people originally sent.  This method is typically used  if you have a product and want people to email an address for additional information on it.  You simply tell them to email moreinfo@yourdomain.com, and they receive additional information on it.  Again, you 'will not' receive receipts of the visitors emailing the auto responder. If you want to do this, please read the next paragraph.

    The Auto Responder that sends you the original inquiry:

    In this case, the auto responder is setup to work with a (currently configured pop email account). Now,  the sender receives your automated response, and you receive their 'original inquiry'.

    How to setup an Auto Responder:
    Configure Email Auto Responders

    1. login to C-panel
    2. Select "Auto Responders"
    3. Select "Add Auto Responder"
    4. Enter the "Email Address" to send the auto response
    5. Enter a "From" name, (for example, my company)
    6. Enter a "Subject", (for example, thank you)
    7. Enter your message in the "Body" area

    Select "Create" and that's it! Your auto responder is now online. To test it, email its address and see if you receive the auto response. If you've configured it to an existing pop mail account, you should receive 2 responses. The first, which is your inquiry, (that you just sent to yourself), and the second, which will be the automated response.

    Remember! If you want to receive the "Incoming Inquiries" in addition to sending the automated response, then add an email address, which is "already" configured as a "pop email account." If you "do not" wish to receive the original incoming inquiry, then simply enter a name, which "Is Not" configured as one of your existing pop mail accounts.

    If at anytime you want to update, edit, or delete an auto response, simply go back into "Auto responders" and you'll see the current responders configured, as well as options beside each of them to change or delete.


    Blocking Unwanted Email Messages:

    Blocking Junk Emails

    From time to time, you may experience either a junk mailer or some other menacing individual whom keeps sending you annoying email messages. C-Panel has a built in feature, which allows you to block these email messages in a multitude of different ways. You can block them by:

    - Sender
    - Subject
    - Message Header
    - Message Body


    Of course, if all you want to do is block one specific email address, then you don't have to worry about getting fancy with it - just enter the email address to be blocked, and that's it, done!

    How to use the block email function:
    Mail Filter

    1. Login to C-Panel
    2. Select "Block an Email"
    3. Select "Add Filter"

    If all you want to do is block a single email address, then simply leave the "current default setting" as is, and enter in the email address to be blocked. For example, annoying-nolife@nothingbettertodo.com Click "Add Filter", and that's it done!

    When you click "Back" or login to this feature next time, you'll see the list of email address's, and or expressions you've blocked. Beside each one of them will be a "Delete" option, so that you can remove the block from your account at a future time. NOTE: When you block an email address, or some other keyword, this filtering will be enabled on "All Email Accounts" within your domain.


    Advanced Blocking:

    For those of who whom experience frequent problems with junk email messages, you'll be please to see this option provides a broad range of blocking options. Instead of having us try to explain every last one of them here, this is a feature you'll really want to experiment with yourself.

    Doing so, will allow you to become familiar with the ways that email can be blocked, and will also help you with customizing a recipe that works best for your domain. Play around with the settings, and try to block words, or phrases based on the From Name, Subject, or Message Body Text. Now, send an email to your account and see if the terms and criteria you selected are providing the filtering you want.  

    It may take a little time to master, but it's fun, and a great way to broaden your abilities on web site administration. FINAL NOTE: If you're totally new to email blocking, and wish to explore its full potential, we highly suggest you test it before launching your site. This way, you don't have to worry about accidentally disrupting email for your entire domain.

    Hint: Unless you're 100% sure of what a setting will do, always delete it when you're finished, or until you have time to run a series of tests on it. You want to ensure it's blocking what it's supposed to, and not legitimate email messages!


    A big junk mail problem:

    If you're experiencing a high volume of junk mail, then there's a good possibility Spammers are taking advantage of your "catch all" option. To disable this, please see our tutorial on "Default Email Address."


    Email Forwarding:

    page090.jpg (5666 bytes)

    Email forwarding is a feature, which forwards an email that originated from your domain, to another email address. The forwarding address can be another email address within 'your domain', or to an 'external email' address, (for example to your home ISP email account). There are two types of email forwarding:

    Forward silently to another address:

    In this case, the email address from your domain (setup for forwarding) will divert all messages to the forwarding address you've selected, and without sending you a copy of the original message. For example, you@yourdomain.com will automatically forward all messages to you@mindspring.com. Pretty straight forward. (no pun intended).

    Forward to another address, but also send you the "original inquiry":

    This is the method most commonly used. For example, you have two other partners who wish to receive all incoming inquiries to the company. Perhaps you're the one who responds to them, but your counterparts would like copies of the incoming activity as well. The method for accomplishing this is pretty well the same as above, except in this case you would configure one of your "existing pop email accounts", as that is how you'd receive a copy of the original incoming message.

    Example: When General@company.com (your companies main address) is mailed, you would typically be the only one to receive the response, however if you've configured forwards for your two counterparts (Bob and Mary), then bob@doodles.com and mary@yourdomain.com could also receive a copy of the incoming messages.


    How to setup a mail forward:

    forward-interface.gif (15072 bytes)

    1. Login to C-Panel
    2. Select "Forwarders"
    3. Enter a configured pop email account name if you want to receive original inquiries. (Enter a none configured email address if you do not)
    4. Enter the email address you want it to relay a copy of the message to
    5. Select "Add Forward"

    All messages will now be forwarded to the forwarding address, and with a copy sent to you

    Need to Forward to more than one person?

    Simply repeat the above process using the same address you've setup as the forward, and enter the additional recipients you would like to send a copy of the message to.  All email forwards will be listed in your "Email Forwarder" administrator. You can delete forwards when you no longer require them,

    Testing your forward.

    If you want to test your new mail forward, it's recommended that the email account you're testing from "is not" one of the accounts you're using in conjunction with the forwarder you've just setup. For example, if you've configured harry@yourdomain.com to forward copies to bob@doodles.com and Mary@yourdomain.com, then send a test message from an email address, other than one of the addresses you've just setup, otherwise it can somewhat confusing in figuring out which message was coming from the actual forward, and which was the original sent from you. 


    Accessing your mail through the web based interface

    webmail-interface.gif (13686 bytes)


    C-Panel extends the versatility of its email system by allowing you to access any one of your email accounts through its own web mail interface. You have the choice of accessing all mail through the web, or any of your private pop email accounts. Gone are the days of having to create several email accounts on various free html based mail systems, as now you have your own, which operates from "your account."



    Accessing your mail through the web mail interface:

    1. Login to C-Panel
    2. Select "Add Remove Accounts"

    Beside the email account you wish to access, Select the "Read WebMail" button. A username and password prompt will appear, and are the same as the username and password you created with that particular account. NOTE: Remember to use the "full' email address as the account login name for the account you're accessing. 

    The first screen you'll see:

    If it's the first time you're accessing this email account through WebMail, a setup screen appears. Actually, all this really does is display how you'll be identifying yourself in email messages. Everything is pretty much the same as what you setup the "original pop mail account" with, however check it closely and make sure everything is appearing as you want it.

    Does everything look correct?

    If so, then click "Save" and a dialog box pops up, which confirms your settings as being saved successfully. Click "Continue" and you'll be taken to your WebMail inbox. To the top left of the screen, you'll observe the following icons.   Clicking on any one of them will do the following.

    Notes:

    compose.gif (1048 bytes) Compose a new message
    refresh.gif (547 bytes) Refresh the screen
    prefs.gif (204 bytes) View user preferences
    addresses.gif (681 bytes) Open address book
    folder.gif (594 bytes) View or add new folders
    trash.gif (616 bytes) Empty your trash folder

    To delete or move a message, select the small box beside it.  Select where you which to place it using the drop down menu (top right of screen), then click "Move".

    - Open address book, allows you to add and edit email address's . You can also export your Outlook or Netscape Address Book, which equips your account with all the email address's you currently use.